Below are some frequently asked questions about MyChart. If you cannot find the answer, please call our Technical Support team at 802-847-7500 or toll-free at 1-888-979-1414.
- General Questions:
- What is MyChart?
- Who can access MyChart?
- Is there a fee to use MyChart?
- I'm not very good with computers. Will MyChart be confusing?
- How do I sign up?
- Who do I contact if I have further questions?
- Your Medical Record:
- When can I see my test results in MyChart?
- Can I see my medical information from before MyChart's launch?
- Why are certain test results not shared electronically via MyChart?
- If some of my health information on MyChart is not correct, what should I do?
- If I send a message or request an appointment through MyChart, when can I expect a reply?
- Can I send data, like blood sugar readings, to my provider in MyChart?
- How do I access my After Visit Summary and visit notes?
- Can I download my medical records from MyChart?
- MyChart For My Family:
- Can I ask questions regarding a family member from my MyChart account?
- Why can’t I share a MyChart account with my spouse, or use the same email address for all accounts in my family?
- After I Have Enrolled
- I forgot my password. What should I do?
- I forgot my username. What should I do?
- Can you send me a new access code since I have lost it, let it expire or did not receive it?
- Where can I update my personal information (e.g., home address, e-mail, preferred name, or pronoun)?
- Technical Questions
- How is my health information protected in MyChart?
- I was logged out of MyChart -- what happened?
- What technology do I need to use MyChart?
- My activation code or link does not work—what should I do?
- Is my activation code my user ID?
- Billing
- How do I pay a bill in MyChart?
- Can I see and pay a bill for another person’s account?
- Can I request financial assistance or set up a payment plan?
- Viewing Another Patient’s Account (Proxy Access)
- How can I access the medical information of a person I care for?
- What information can be seen with proxy access?
- What information cannot be seen with proxy access?
- How long does proxy access last?
- How can I remove someone from having proxy access to my account?
What is MyChart?
UVM Health Networks MyChart is a secure, web-based patient portal that offers personalized, online access to portions of your medical records. It enables you to securely manage and receive information about your health.
With MyChart, you can:
- Request medical appointments.
- Begin the check-in process online before an upcoming appointment.
- View your After Visit Summary and provider notes.
- View test results.
- Request prescription renewals.
- Access trusted health information resources.
- Customize your MyChart account by choosing your pronoun and preferred nickname.
- Easily switch from your account to the accounts you have permission to view (proxy accounts).
- Send secure messages to your medical care team.
- Link your accounts from other organizations that use MyChart.
- Grant one-time, online access to health information available in MyChart.
- And more.
Return to Top
Who can access MyChart?
Patients of:
Alice Hyde Medical Center (AHMC)
Central Vermont Medical Center (CVMC)
Champlain Valley Physicians Hospital (CVPH)
Elizabethtown Community Hospital (ECH)
Porter Medical Center (PMC)
The University of Vermont Medical Center (UVMMC)
Return to Top
Is there a fee to use MyChart?
We are pleased to offer MyChart free of charge, including the mobile app available to Apple and Android users.
Download MyChart on Google Play
Download MyChart on App Store
Return to Top
I'm not very good with computers. Will MyChart be confusing?
If you have ever ordered anything online, then you will be able to use MyChart. If you have any questions, please call 1-888-979-1414 (toll-free).
Return to Top
How do I sign up?
Patients can sign up for MyChart via the following methods:
Sign up Online: You can go to MyChart.UVMHealth.org and verify your email and other personal information. You will then receive a verification email with an activation link.
Sign up in person: You can request access to MyChart at your next appointment. Office staff will issue an activation link that is emailed to you and you will have 24 hours to activate an account. Or you can request an instant activation and complete your sign up while at your provider's office.
After Visit Summary Document: If you are seen by a provider and issued a printed After Visit Summary after the appointment, you will have an activation code printed at the bottom of this document. The code will be active for 45 days from the time it is printed. To use this code, go to MyChart.UVMHealth.org and click “Sign Up Now.”
Billing Statement: If you are a patient of the UVM Health Network and have a printed billing statement, you will have an activation code printed at the bottom of this document. To use this code, go to MyChart.UVMHealth.org and click “Sign Up Now.”
Return to Top
Who do I contact if I have further questions?
You can call our Technical Support Team at 1-888-979-1414 , 24 hours a day, 7 days a week.
Return to Top
When can I see my test results in MyChart?
With very few exceptions, test results are posted as soon as they are available. This means you will likely see test results before your care team is able to review them.
Return to Top
Can I see my medical information from before MyChart's launch?
When the UVM Health Network transitioned to MyChart, we uploaded a range of information from the legacy systems:
General and microbiology lab results (like blood and urine tests) going back 3 years before the launch of MyChart.
Pathology and cytology lab results (like biopsies) going back 10 years before MyChart.
Imaging results interpretation for radiology (X-rays, CTs, MRIs) and cardiology (ECG, EKG) going back 5 years before MyChart.
The UVM Medical Center, CVPH, CVMC, and Porter transitioned to MyChart on November 9, 2019. AHMC and ECH transitioned to MyChart on April 2, 2022
Return to Top
In very rare cases, a provider may need to withhold a test result to protect privacy or prevent harm. Talk to your provider when tests are ordered about how you would like to receive and review results.
Return to Top
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information, such as current issues, medication list, allergies, and immunizations, comes directly from your electronic health record at your doctor’s office. Ask your provider to correct any inaccurate information at your next visit. Your health information is reviewed and updated in your electronic health record at each visit.
Return to Top
If I send a message or request an appointment through MyChart, when can I expect a reply?
You will generally receive an answer within two business days. Please note that MyChart should not be used for urgent medical situations. Please contact your doctor’s office by phone if the situation requires immediate attention, or
Dial 911 if it is an emergency.
Return to Top
Can I send data, like blood sugar readings, to my provider in MyChart?
Yes. If you monitor your health from home – whether it is your blood glucose levels or your blood pressure – you can record this data online to share with your provider. But if you have an urgent question or abnormal data to report, please call your provider's office. And, as mentioned above,
Dial 911 if it is an emergency.
Return to Top
How do I access my After Visit Summary and Visit Notes?
If you have a MyChart account, you will receive an email (or MyChart app alert) when your After Visit Summary and Visit Notes are available.
To view your After Visit Summary and notes from past appointments, sign in to your MyChart account and navigate to the Visits tab in the top toolbar and click on Appointments and Visits.
In the Past Appointments section, you will see your After Visit Summaries and notes below each appointment date.
Return to Top
Can I download my medical records from MyChart?
MyChart allows you to view most of your medical record, such as ongoing medical issues, lab results, medications, allergies, immunizations, notes and more. You can download and print your MyChart record as a PDF.
While logged in, navigate to the Document Center located under My Record in the MyChart menu. In the Document Center, choose Visit Records. You have the option to view and download your visit summaries individually, by date, all visits, or as your Lucy Summary, which is a list of your allergies, medications, current health issues, procedures, test results, and immunizations.
If you are looking for radiology images, or a copy of your entire medical health record, you may request it through MyChart or through the Medical Records office for your specific hospital. To make a request through MyChart, sign into your account and go to Request Your Records in the MyChart menu.
Return to Top
Can I ask questions about a family member from my personal MyChart account?
We strongly discourage this. MyChart offers direct access to your personal health record and communicating about another individual’s information would be placed in YOUR health record. Thus, this medical information would not appear in the correct health record and could potentially jeopardize medical care.
To learn more about becoming a proxy for a child, teen, or adult, which grants you access to their MyChart account, see How can I access the medical information of the person I care for?
Return to Top
The privacy of each individual’s personal health information is essential. MyChart protects information from unauthorized access by giving each person their own account. This means each person needs their own email address and password. Please do not share your username or password with others.
To learn more about becoming a proxy for a child, teen, or adult, which grants you access to their MyChart account, see How can I access the medical information of the person I care for?
Return to Top
I forgot my password. What should I do?
To reset your password, navigate to MyChart.UVMHealth.org and click on the “Forgot Password” link. You may also call our Technical Support Team at 1-888-979-1414, 24 hours a day, 7 days a week to request a new, secure password.
Return to Top
I forgot my username. What should I do?
To reset your username, navigate to MyChart.UVMHealth.org and click on the “Forgot Password” link. You may also call our Technical Support Team at 1-888-979-1414, 24 hours a day, 7 days a week to request a new, secure password.
Return to Top
Can you send me a new activation code since I have lost it, let it expire or did not receive it?
Yes. You have two options to get a new activation code:
Sign up online: Browse to MyChart.UVMHealth.org and verify your email and other personal information. You will then receive a verification email with an activation link.
Sign up in person: Request a new activation code at your next appointment. Office staff will issue an activation link that is emailed to you and you will have 24 hours to activate an account. Or you can request an instant activation and complete your sign up while at your provider's office.
Return to Top
Where can I update my personal information (e.g., home address, e-mail, preferred name, or pronoun)?
Log into MyChart. From the menu, navigate to Security Settings under Account Settings section. Allow 24 hours for changes to show up in your medical record.
Return to Top
How is my health information protected in MyChart?
The security of your health information is extremely important to us and we take great care to ensure it is kept private and secure. Access to information is controlled through several methods: secure access codes, personal IDs, strong passwords.
MyChart uses the latest technology to automatically encrypt your session with MyChart. Unlike conventional email, all MyChart messaging is done while you are securely logged onto our website, keeping your email exchanges with our providers confidential.
Return to Top
I was logged out of MyChart -- what happened?
To protect the privacy and security of your information, you are automatically logged out of MyChart if your keyboard, touchpad, or mouse remains idle for 15 minutes or more. To ensure privacy, we recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.
Return to Top
What technology do I need to use MyChart?
You need access to a computer or mobile device—such as a smartphone or tablet—that are connected to the internet and have an up-to-date browser.
MyChart is also available as a free mobile app for Apple and Android devices.
Download MyChart on Google Play
Download MyChart on App Store
Return to Top
My activation code does not work—what should I do?
For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, you can call our Technical Support Team at 1-888-979-1414, 24 hours a day, 7 days a week.
Return to Top
Is my activation code my user ID?
No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. The code will expire after you have used it or after 45 days. When you log into MyChart for the first time, you will be asked to create your own unique MyChart ID and password. How is my health information protected in MyChart?
Return to Top
How do I pay a bill in MyChart?
To view or pay your bill in MyChart, click Pay Your Bill in the top toolbar. You may also click Your Menu in the upper left corner and scroll down to Billing.
For billing questions:
Contact us at 800-639-2719 or 802-847-8000, or login to send us a secure message here
Alice Hyde Medical Center:
If you have a AHMC bill dated before April 2, 2022:
You will need to pay your bill outside of MyChart, using the AHMC Online Bill pay tool: AHMC Bill Pay
For billing questions:
Hospital Billing Phone: 877-817-1291
Physican Group Billing Phone: 877-936-5846
Return to Top
Can I see and pay a bill for another person’s account?
A financial guarantor, or a person who is financially responsible for payment, can view billing information and pay bills for any patients for which they are financially responsible.
Please note: Financial guarantors can only view billing or financial information for patients under the age of 18. Patients become their own financial guarantors after age 18.
Financial guarantors of patients 18 older cannot pay in MyChart. These payments must be made by mail, phone or online using MyChart Guest Pay.
Return to Top
Can I request financial assistance or set up a payment plan?
Hospitals within the UVM Health Network offer many options within MyChart, including payment plans and discounted or free care, for people who do not have insurance, who are not eligible for a government program, or who are insured but cannot pay for some reason. To learn if you are eligible, please contact the financial assistance department of the hospital from which you have an outstanding bill.
AHMC - Financial Assistance | 518-481-2241, Mon-Fri: 8 am to 4:30 pm
CVMC - Financial Assistance | 802-371-4398, Mon-Thurs: 8 am to 4:30 pm; Fri: 8 am to 3 pm
CVPH - Financial Assistance | 518-562-7074, Mon-Fri: 8 am to 4:30 pm
ECH - Financial Assistance | 518-873-3139, Mon-Fri: 7:30 am to 4 pm
Porter - Financial Assistance | 802-388-8808 (Option 5), Mon-Fri: 7:30 am to 4 pm
UVM Medical Center - Financial Assistance | 802-847-8000 or 800-639-2719 (toll-free)
Please note: Once you have applied for financial assistance, the status of your application is visible within MyChart’s Financial Assistance found in the Menu under the Billing section.
Return to Top
How can I access the medical information of a person I care for?
If you are a spouse, caregiver, or parent who needs access to another patient’s MyChart account, you must first have your own MyChart account and then request to become a proxy. A proxy is a person who has been granted access to another patient’s MyChart account.
To request proxy access, you will need to submit a MyChart Proxy Access Request & Authorization Form to the patient’s provider office. Which proxy request form you need depends on the age of the patient.
Patients ages 11 and younger: If you are seeking proxy access for a child under age 12, you must be either a birth parent or legal guardian, or you must have permission from a legal guardian. You can request proxy access here: Proxy Access
Patients ages 12 to 17: If you are seeking proxy access for a patient who is 12 to 17 years old, you can request access here: Please note, the patient must give their consent and can select either full access or limited access for their proxies.
Patients ages 18 and older: If you are seeking proxy access for an adult patient who is 18 years old or older, you can request access here: Please note, the patient or their legal representative must give their consent and sign the form.
Return to Top
What information can be seen with proxy access?
Depending on your proxy access you can view any medical information available in MyChart. This includes upcoming visit details, After Visit Summaries, doctor’s notes, health summaries, current medications, health alerts and reminders, test results, and care team messages.
Return to Top
What information cannot be seen with proxy access?
Patients age 12 to 17 can choose to give their proxies limited access, thus restricting information visible by the proxy.
Return to Top
How long does proxy access last?
It depends on the age of the patient.
Patients ages 11 and younger: Proxy access lasts until the patient turns 12, at which time it will convert to limited access. Patients may choose to grant full access. Proxies will be notified prior to this date.
Patients ages 12-17: Proxy access lasts until the patient turns 18 or revokes or changes the type of access.
Patients 18 and older: Proxy access lasts until the patient revokes access.
Return to Top
How can I remove someone from having proxy access to my account?
You can remove someone’s access to your medical information in two ways. First, you can call your doctor’s office and ask them to remove a person’s proxy access. Or, if you have your own MyChart account, login and navigate to the Personalize section under Account Settings in the MyChart menu. On this page, you can click and remove people in the ‘People who can view my account’ section.
Return to Top
